Notes
"Every one of us faces the need to speak up in difficult situations at some time. We may not like doing
it, but not speaking up usually
makes matters worse. So how do you communicate to your partner that something they do drives you mad,
without it ending in a row? How do you correct or criticise a
colleague without generating
repercussions that you'll regret?
How do you tell someone clearly of a decision that you know will cause disappointment or provoke strong
disagreement? How do you handle
conflict? Anne Dickson tells you
how. She describes a range of
difficult conversations that
frequently occur in intimate,
social and work situations, and
reveals simple but powerful
techniques that will help you to
transform the situation. You'll
discover how to: communicate
directly and honestly - without
damaging your relationships keep to your point - without backing down
or getting into a fight initiate a discussion - without encountering
resistance or attack offer criticism - without antagonising the other person manage your anxiety - and
develop genuine confidence in your authority and much, much more ..."--Publisher
