| GMD | Text |
| Language | Eng |
| Classification | 395.52 C362 |
| Publisher | Upper Saddle River, N.J, Pearson/Prentice Hall, 2007 |
| Edition | 4th ed. |
| Subject | Business etiquette.Business communication.Corporate culture.Intercultural communication. |
| Description | xiii, 306 p. : ill. ; 24 cm. |
| ISBN | 9780131860094 |