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World-class customer satisfact...
Barsky, Jonathan D
World-class customer satisfaction / / Jonathan D. Barsky.
Barsky, Jonathan D
GMDText
LanguageEng
Classification658.812 B28
PublisherBurr Ridge, Ill., Irwin, c1995
SubjectConsumer satisfaction -- Case studies.Customer services -- Case studies.
Descriptionxviii, 229 p. : ill. ; 24 cm.

Notes

Includes index.
No.
Barcode
Branch
Location
Call No.
Status
Due Date
1
048570
LIBRARY
LIBRARY
658.812 B28
Available
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