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Keeping customers for life / Joan Koob Cannie with Donald Caplin.
Cannie, Joan KoobCaplin, Donald
GMDText
LanguageEng
Classification658.812 C164k 1991
PublisherSingapore, Singapore Institute of Management, c1991
SubjectCustomer services.Consumer satisfaction.
Descriptionvi, 259 p. ; 23 cm.
ISBN9810032528

Notes

At head of title: SIM membership publication.
Includes index
No.
Barcode
Branch
Location
Call No.
Status
Due Date
1
058600
LIBRARY
LIBRARY
658.812 C164k 1991
Available
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